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Some Common Questions

Have questions you want answers to?

 

Dr. Cool offers comprehensive HVAC and plumbing services, including installation, repair, and maintenance for heating and cooling systems, water heaters, drain cleaning, pipe repair, air conditioning tune-ups, and more.

 

You can schedule an appointment by calling our customer service team at  702-873-1800 or filling out the online form on our Contact Us page.

 

Yes, all of our technicians are fully licensed, insured, and certified to ensure top-quality service.

 

We service a wide range of HVAC systems, including central air conditioners, heat pumps, furnaces, ductless mini-split systems, and more.

 

We recommend servicing your HVAC system at least once a year. Regular maintenance helps maintain efficiency and can prevent costly repairs down the line.

 

First, check to ensure the thermostat is set correctly and the air filter is clean. If these checks don’t solve the issue, contact our team for a professional inspection.

 

We provide a full range of plumbing services, including leak detection and repair, drain cleaning, water heater installation and repair, sewer line repair, faucet installation, and more.

 

This can be due to a variety of reasons, such as a tripped breaker, a malfunctioning thermostat, or a sediment build-up in the tank. Our experts can diagnose and resolve the issue quickly.

 

Regular drain cleaning, avoiding pouring grease down the drain, and using drain strainers to catch debris can help prevent clogs.

 

Yes, we provide 24/7 emergency plumbing services for urgent issues like burst pipes, major leaks, and sewer backups. Our team will respond promptly and schedule a service visit within 24 hours. In the meantime, we’ll guide you on steps to make the situation safe until we arrive.

 

Yes, we offer free estimates for new installations and major repair work. Contact us to discuss your needs.

 

We accept cash, checks, and major credit cards. Financing options are also available for qualified customers.

 

Yes, we offer flexible financing plans to help make HVAC and plumbing services affordable. Contact us for more information on our financing options.

 

Yes, our maintenance plans provide regular inspections and servicing for your HVAC and plumbing systems to ensure optimal performance and prevent breakdowns.

 

Our maintenance plans include priority scheduling, discounts on repairs, and improved system efficiency, saving you money in the long run.

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